News Releases

RightNow Technologies Receives $4 Million Credit Facility From Comerica Bank

Feb. 4, 2002 -- Comerica Bank, a subsidiary of Comerica Incorporated (NYSE:CMA), and RightNow Technologies, a leading global provider of multi-channel eService solutions, announced today that Comerica's Technology and Life Sciences Division has provided the Bozeman company with a $3 million working capital line of credit and a $1 million equipment term loan.

"With over 1,100 customers, more than any other eService vendor, RightNow Technologies is certainly the type of successful company that we are pleased to add to our portfolio," said Ed Messman, vice president and manager of the Denver office of Comerica's Technology and Life Sciences Division. "We have the resources and products to support the company's continued growth, and we look forward to having the opportunity to do so."

RightNow Technologies' flagship software, RightNow WebTM eService Center, was recently named Product of the Year by Call Center Magazine. This multi-channel eService solution delivers dramatic business results and quick return on investment by facilitating self-service Internet transactions, which are more cost-effective than those requiring e-mail or phone support. The company's state-of-the-art dealer locator solution, RightNow Locator, was also recently named Product of the Year by Customer Inter@ction Solutions magazine.

"We appreciate the confidence Comerica has shown with respect to RightNow's solutions, business model and management team, and we look forward to a mutually rewarding long-term banking relationship," said Susan Carstensen, RightNow Technologies' CFO.

About Comerica's Technology and Life Sciences Division
Comerica Bank's Technology and Life Sciences Division, which was created when Comerica Incorporated acquired Imperial Bancorp in early 2001, is one of the nation's leading technology banking practices, offering a wide range of financial services tailored to corporate customers, entrepreneurs and professionals. Veteran bankers provide credit and financial services and products to young, growing, professionally backed technology and life sciences companies, as well as their more mature counterparts in the computer products, Internet services, telecommunications, life sciences and e-commerce industries. From 18 offices located across the U.S., Comerica's Technology and Life Sciences Division serves all major technology centers. Comerica Incorporated is the 17th largest bank holding company in the nation, with $51 billion in assets.

About RightNow Technologies
RightNow Technologies is a leading global provider of proven eService solutions that deliver rapid time-to-benefit and quick ROI. RightNow was named the second fastest-growing independent software company in the U.S. by Softletter, an industry newsletter. RightNow's comprehensive eService solutions include Web-based self-service, email response management, live chat and collaboration, and service analytics. These solutions feature integrated product architecture, highly intuitive interfaces, and centralized workflow management -- all based on a proprietary customer-driven, self-learning knowledge base.

RightNow also offers a Web-based location tool, RightNow Locator, that directly links a company's Web presence with its real-world locations, providing customers the information they need to purchase products or obtain services locally.

RightNow customers include Air Canada, Ben & Jerry's, Black & Decker, British Airways, Fujitsu, Motorola, Nortel, Pitney Bowes, Remington, Sanyo, Social Security Administration, Sprint, and more than 1,100 other organizations in a wide range of vertical markets.

Founded in 1995, RightNow has offices in Bozeman, Dallas, London, and Sydney, and an associated office in Tokyo. RightNow's products are available in 15 languages worldwide. For further information visit or email

Media Contacts:
Comerica Bank
Keith Turner, 408/556-5111
RightNow Technologies
Monica Remely, 406/522-4264
Pacifico (for Comerica Bank)
Adrienne Moch, 408/293-8600 ext. 319