In this interview with Information Security Media Group, Dianne Shovely discusses:
- How communities and financial institutions are forging partnerships to fight ID theft;
- How Comerica is using its ID Theft Center to educate employees and protect customers; and
- Why every financial institution should have an ID theft hotline that's staffed with well-trained associates who can put victims' minds at ease.
Dianne Shovely is a vice president in the Fraud Services division of the Financial Intelligence Department of Comerica Bank. She serves as the bank's fraud training and awareness program director and is responsible for the development, coordination and implementation of a national corporate program that focuses on raising fraud awareness with Comerica colleagues, customers and the community. She also oversees the department's collections and recovery team as well as the bank's Critical Response Phone Center. She joined Comerica in 1979 and worked in the bank's Community Banking and Human Resources departments before joining its Audit Department in 1989. She served as manager of the bank's Texas Fraud Prevention and Investigative Services Group from 1995 to 1997, before transferring back to Michigan as manager of the Report Monitoring Group. She holds a bachelor's degree in business management from Western Michigan University and is Certified Fraud Examiner.